Shipping Policy

Last updated: November 13, 2026

At Sterify, we aim to deliver your order safely, reliably, and as quickly as possible. Please read this Shipping Policy carefully to understand how our order processing, shipping times, and deliveries work.

1. Order Processing Time

All orders placed on our website are processed and prepared for dispatch within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation. Once your order has been handed over to our shipping carrier, you will receive a shipping confirmation email containing your tracking details.

2. Estimated Delivery Time

Our standard delivery timeframe is 7–15 business days from the date your order is dispatched.

Please note that delivery times are estimates and commence from the date of shipping rather than the date of order. While we work with trusted logistics partners to ensure prompt delivery, occasional delays may occur due to customs clearance, peak holiday seasons, weather conditions, or carrier disruptions beyond our control.

3. Shipping Costs

Shipping rates for your order are calculated and clearly displayed at checkout before you complete your purchase. Any promotional free shipping offers will be applied automatically at checkout when eligible.

4. Order Tracking

Once your order has shipped, you will receive a notification email with a tracking number that allows you to monitor the status and progress of your delivery online. Please allow up to 48 hours for the tracking information to become active in the carrier's system.

5. Incorrect Shipping Address

It is the responsibility of the customer to ensure that the shipping address entered at checkout is complete and accurate. If you realize you have made an error in your shipping details, please reach out to us immediately via the contact form on our page. We will do our best to update your address before the order is dispatched, though we cannot guarantee changes once an order has entered the shipping process.

6. Customs, Duties, and Taxes

Depending on your delivery destination, international orders may be subject to import duties, taxes, or customs fees levied once the shipment reaches your country. Any additional charges for customs clearance must be borne by the recipient, as Sterify has no control over these charges and cannot predict what they may be.

7. Delayed, Lost, or Damaged Packages

• Delayed or Missing Orders: If your order has not arrived within 15 business days after dispatch, please reach out to us via the contact form on our page with your order number so we can investigate the shipment with the carrier.

• Damaged Items: If your package arrives damaged in transit, please document the condition of the packaging and product with photos and contact us through the contact form on our page as soon as possible so we can arrange a replacement or refund in accordance with our 60-day satisfaction guarantee.

8. Contact Us

If you have any questions regarding your shipment or our delivery process, please reach out to our support team through the contact form on our page.