Return and Refund Policy

Last updated: November 13, 2026

Thank you for shopping at Sterify. We want you to be completely satisfied with your purchase and confident in the hygiene and quality of our products.

Please read this policy carefully to understand our return, refund, and exchange procedures.

1. 60-Day Satisfaction Guarantee

We are proud of the quality we deliver. That is why we offer a 60-day satisfaction guarantee on all products purchased directly from Sterify. If you are not entirely satisfied with your purchase, you have 60 days from the date you received your item to request a return.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• The item must be unused, in the same condition that you received it, and in its original packaging.

• Proof of purchase (such as your order confirmation or receipt) must be included.

Due to the personal hygiene nature of our products, used items that show signs of wear or damage caused by the customer cannot be accepted for a standard return, unless they are covered under a warranty claim for manufacturing defects.

3. How to Initiate a Return

We want to make the process as smooth as possible. To start a return, please visit our website and submit your request through the contact form on our page.

Our customer support team will review your request, provide you with clear return instructions, and send you the correct return address. Please do not send your purchase back to the manufacturer or an unverified address without contacting us first.

4. Shipping Costs for Returns

• Defective or Incorrect Items: If you received a damaged, defective, or incorrect item, Sterify will cover all return shipping costs.

• Satisfaction Guarantee Returns: If you are returning the product under our 60-day satisfaction guarantee because you changed your mind, you are responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.

5. Refunds

Once your return is received and inspected by our warehouse, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider.

6. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank; it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please reach out to us via the contact form on our page.

7. Shipping and Delivery Times

While this policy covers returns and refunds, we want to keep you informed about our delivery terms:

• Our standard delivery time is 7–15 business days from the time your order is processed and shipped.

• If your order has not arrived within this timeframe, or if you have any questions regarding your shipment, please contact us via the contact form on our page so we can assist you promptly.