Privacy policy

Privacy Policy

Last updated: November 13, 2026

This Privacy Policy describes how Sterify ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website.

By using and accessing any of our services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

When you visit our store, purchase products, or interact with our website, we collect certain information about you:

  • Order & Account Information: Your name, billing address, shipping address, email address, phone number, and payment confirmation details.

  • Customer Support Information: Any details, messages, or order references you choose to share when reaching out to us via the contact form on our page.

  • Device & Usage Information: Information about your browser, IP address, time zone, device type, and how you interact with our website (such as pages viewed and products clicked), collected automatically via cookies and similar technologies.

2. How We Use Your Information

We use the personal information we collect to operate our business and provide you with the best possible experience:

  • Fulfilling Orders: To process your payments, arrange for shipping (with our standard delivery timeframe of 7–15 business days), and send you order confirmations, tracking details, and invoices.

  • Customer Service & Guarantees: To respond to your inquiries, handle returns, and honor our 60-day satisfaction guarantee.

  • Store Optimization & Security: To screen orders for potential risk or fraud, improve our website layout, and enhance our product offerings.

  • Marketing (With Your Consent): To send you updates, promotions, and product news if you have opted in to receive marketing communications. You can opt out at any time using the unsubscribe link in our emails.

3. Sharing Your Personal Information

We respect your privacy and never sell your personal data. We only share your information with trusted third parties necessary to run our store and fulfill your orders:

  • E-commerce & Hosting Providers: Platforms that power our online store and securely store our data.

  • Payment Processors: Encrypted payment gateways that handle your transactions safely. We do not store your full credit card details on our servers.

  • Shipping & Logistics Partners: Couriers and postal services required to deliver your Sterify products to your address.

  • Legal Compliance: We may disclose your information if required by applicable law, regulation, or legal process.

4. Cookies and Tracking Technologies

Our website uses cookies—small data files placed on your device—to remember your shopping cart, understand site traffic, and improve your browsing experience. You can control or disable cookies through your browser settings, though doing so may affect certain functions of the website.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including processing orders, honoring our 60-day satisfaction guarantee, and complying with legal, accounting, or tax obligations.

6. Your Privacy Rights

Depending on your location (including residents within the European Economic Area / GDPR), you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Ask us to correct inaccurate or incomplete personal information.

  • Deletion: Request that we erase your personal data, subject to legal retention requirements.

  • Objection & Restriction: Object to or restrict certain types of data processing, including direct marketing.

To exercise any of these rights, please submit a request through the contact form on our page.

7. Data Security

We implement industry-standard technical and organizational security measures, including SSL encryption, to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted directly on this page with a revised "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, our data practices, or your personal information, please reach out to us via the contact form on our page.